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Insights

Trends and insights making an impact in your digital transformation journey.

Digital Banking: Boost Your Customer Engagement with Backbase

In our 20-plus year history of working with some of the largest banks in South Africa, Africa and the world, we have a good idea of the digital transformation pain points they need to solve. Read more...

UX Design in Banking: What SpaceX can teach us about product design

Inspiration is everywhere and as UX designers in banking we are constantly doing UX research on how to improve our roles. We recently had a brainstorming session to see how we can learn about new ideas and best practices in successful product design. We were keen to discover different ideas and insights that could help our understanding of product development, ideation and innovation rather than the usual visual design, (interface design), user experience, user interfaces, UI design or usability testing. Read more...

An internet banking web solution across Africa

An internet banking web solution across Africa

Our client operates in more than 20 African countries and needed to design, develop and deploy a generic and unified multi-platform and multi-device, internet banking solution for retail and SME customers. Read more...

A consumer banking mobile application

A consumer banking mobile application

This bank is developing and expanding its range of multi-channel consumer banking apps with features such as beneficiary creation, asset tracking, investment portfolio management, account transfers, etc. A mobile solution for both tablet and phone were needed. Read more...

A mobile repossession application

A mobile repossession application

We often see developers and designers creating applications that are an extension of the backend platform and are therefore disconnected from the real-world experience of a field worker,” says Mary Brittain-White, CEO of Retriever Communications. “The usability study provides an improved understanding of how field workers use mobile apps in real-world settings and the resulting heuristics aim to promote more intuitive interactions with field applications for increased productivity.” Read more...