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Facts about BOTs and BOT adoption
“By 2020, over 50% of medium to large enterprises will have deployed product chatbots,” said Van Baker, research vice president at Gartner, while at the Gartner Application Architecture, Development & Integration Summit, held March 12-13 in Mumbai.
Four years ago, AI implementation was rare, only 10 percent of survey respondents reported that their enterprises had deployed AI or would do so shortly. For 2019, that number has leapt to 37 percent — a 270 percent increase in four years,” said Chris Howard, distinguished research vice president at Gartner. “If you are a CIO and your organization doesn’t use AI, chances are high that your competitors do and this should be a concern.